FAQ

How do I cancel my appointment?

Yes, you can. But there is a Cancellation Fee of up to 50%. When you make an appointment. we immediately arrange the suppliers to ship the latest equipment to the Micro Clinic for your appointment. Usually that day or early the next day it’s shipped. To cancel the systems and the shipments and a restocking fee and the return shipping costs we require up to 50% cancellation fee.

My flight is on this date, when do I need to test?

Unfortunately, we can’t give specific advice on this as every airline/country of destination has their own policy. The best thing to do is to check with your airline and consider whether the xx hours specified are from departure or arrival. Then work your way back to the date/time of the start of the test window.

When you complete your swab, you need to register it and state the time you completed the test. This information is printed on your travel certificate.

What are your opening hours?

Monday

8am–10pm

Tuesday

8am–10pm

Wednesday

8am–10pm

Thursday

8am–10pm

Friday

8am–12am

Saturday

8am–12am

Sunday

8am–8pm

I posted my sample but have not yet seen a certificate

Providing you have registered your test correctly; you should have had your result within the expected time frame. If you posted the sample, you could track when it was delivered using the Royal Mail Tracking Number provided. We usually receive post by 10am, therefore results may take up to 4pm the next day to be issued. Please bear in mind that we do not receive post on a Sunday.

My flight is on a Wednesday, and I have to swab on a Sunday. How do I get the sample to you?

Whilst Royal Mail has a reliable 24 TRACKED service which is included with your sample kit (for home sampling kits only), we can’t guarantee that your sample will be delivered to us next day. You can, of course, drop your sample off in one of our drop boxes (these are located nationwide), arrange for your own courier or investigate alternative postage methods with Royal Mail.

Is your lab/test approved by PHE?

PHE does not approve laboratories or tests for COVID testing.  Please click here for confirmation and clarity from the UK government. Our test methods and sample kits are approved for use based on real-time reverse transcription quantitative polymerase chain reaction (RT-qPCR). The test utilises CE-IVD approved test kits allowing use in the UK and Europe.

Reading Fit to fly is a registered COVID test provider with the Department of Health and Social Care.

How can I make an appointment for a swab?

Appointments can be booked by clicking here Alternatively, you can order a test to be delivered to your house by clicking here.

Can I get an appointment in the weekend?

Yes, all of our test centres offer appointments 7 days per week.

Can I pay for my test at the test centre?

No. We are unable to take any kind of payment on-site. It is essential that you purchase a test online before visiting the centre.

Can I see an example travel certificate?

Yes, please see an  example of the travel certificate here